FAQs

My Hearing

• What do I do if I suspect I have a hearing loss?

  We make it a priority to schedule regular check-ups for our teeth, eyes, and bodies; yet, hardly any of us regularly checks our hearing.

  Yet the World Health Organization recently stated that “around 466 million people worldwide have disabling hearing loss (1), and 34 million of these are children.”

  There are a number of things you can do if you think you have a hearing loss. Always take action. If the hearing loss is sudden or you are experiencing pain or dizziness, please contact your physician. Otherwise, if it’s been gradually coming on, we advise you to use our online hearing test tool. This will give you a first indication of the state of your hearing. You can also request a virtual consultation to discuss your unique concerns.

  Our Audiologists are skilled in the science of hearing, not just hearing aids, ensuring you get the right treatment.

• What are the signs of hearing loss?
  • Muffling of speech and other sounds
  • Difficulty understanding words, especially against background noise or in a crowd
  • Trouble hearing consonants
  • Frequently asking others to speak more slowly, clearly and loudly
  • Needing to turn up the volume of the television or radio
  • Withdrawal from conversations
• What causes age-related hearing loss?
  • diabetes
  • poor circulation
  • exposure to loud noises
  • use of certain medications
  • family history of hearing loss
  • smoking

Choice of a hearing aid

• How do I know what's the best hearing aid for me?

  A hearing care professional can give you good advice on this. You can also request a virtual appointment with us. We can talk about which hearing aid is most suitable for you. Once we determine what is best for you, you can order them from hearmarketplace.com and try them out. 

• Are the hearing aids that your offer compatible with my cellular device?

  ReSound wireless hearing aids enable you to stream audio directly from your smartphone or tablet and personalize your sound on the go with the ReSound apps.

  With ReSound ONE & Quattro, you can connect directly to your iPhone or Android™ smartphone and the world around you, and stream audio and wireless calls to your ears via the stable Bluetooth® Low Energy.

  Check here if your smartphone is compatible:

  https://www.resound.com/en-us/help/compatibility

Costs

• What are the cost savings from hearing aid from hearmarketplace.com compared to a hearing healthcare professional around the corner?

  At hearmarketplace.com you pay for the hearing aid, programming by an audiologist, and one comprehensive virtual follow-up by an audiologist. If you would like to have more visits from our audiologists, you pay separately for this.

• Are there any costs involved if I return the hearing aid  to hearmarketplace.com?

  If you return the hearing aid within 30 days, in it’s original packaging, with it’s full contents, and in good condition; the full purchase amount will be refunded.

• What is the cost for follow-up virtual visits?

  Your hearing aid includes the personal programming and one follow-up virtual visit. If you would like to visit us more often to talk to a hearing care professional about the hearing aid and additional improvements and solutions, you pay per virtual visit. The virtual consultation fee is $60/30 minute session. You only pay for what you use and need. Incidentally, our customers rarely come back because, thanks to our experience and innovative techniques, the first adjustment usually takes place immediately to their satisfaction.

• How is it possible that hearmarketplace.com is so less expensive?

  Hearmarketplace.com is specialized in advising, programming and fitting hearing aids. With us, you pay a fair price for better hearing. We believe that the best hearing aids should be accessible to everyone. We think just a little bit differently from to meet your needs.  You are a special type of consumer. We strive to meet the needs of a consumer who likes convenience, accessibility, and cost savings. We At hearmarketplace.com you get everything you need for your hearing aid: expert initial selection consultation if needed, an expert initial programming of the device, and professional follow-up based on your need. The biggest difference in cost lies from the unbundling of the package. Many visits and follow-up appointments are included in the price at the hearing care professional. For a large number of people this, bundled service is essential and priceless.  However, for unique niche of consumer, this is costly and timely. You can request a virtual appointment whenever you need; however, for every appointment you make, we charge the time we spend on you. You will only pay for what you use.

Quality service

• How soon can I obtain a virtual appointment with an audiologist, if I need one?

  You will submit your request online and within 24 hours someone will contact you to schedule a date and time for your appointment.

• How can you know which hearing aid is best suited for me?

  By uploading your audiogram and answering the ordering questions correctly when ordering, we will give you an indication of a suitable hearing aid. If necessary, you can also submit your request for a virtual appointment from hearmarketplace.com

• Why should I purchase my hearing aid from Hearmarketplace.com?

  It is fast, easy, accessible, discreet and is adapted by an expert hearing care professional. It is perfect for you if this is the way you purchase other products. The prices are fair, low and transparent. You pay what you use and nothing more.

• Can I have my hearing aid serviced somewhere else if needed?

  Of course. After you have bought your hearing aid with us, you are always welcome to continue to consult with us. However, you can take your hearing aid to any other hearing care professional to have it adjusted or serviced. You will need to make the arrangements with another hearing care professional.

• A hearing healthcare professional in a private practice provides me with personal and unlimited service. Why would I want to buy online at hearmarketplace.com?

  Hearmarketplace.com is specialized in advising, programming and fitting hearing aids. With us, you pay a fair price for better hearing. We believe that the best hearing aids should be accessible to everyone. We think just a little bit differently from to meet your needs.  You are a special type of consumer. We strive to meet the needs of a consumer who likes convenience, accessibility, and cost savings. We At hearmarketplace.com you get everything you need for your hearing aid: expert initial selection consultation if needed, an expert initial programming of the device, and professional follow-up based on your need. The biggest difference in cost lies from the unbundling of the package. Many visits and follow-up appointments are included in the price at the hearing care professional. For a large number of people this, bundled service is essential and priceless.  However, for unique niche of consumer, this is costly and timely. You can request a virtual appointment whenever you need; however, for every appointment you make, we charge the time we spend on you. You will only pay for what you use.

• What happens if you don't understand how the hearing aid works or if I need help cleaning it or it needs service?

  Thanks to virtual appointments, telephone calls and email options, the hearing care professional is always nearby to help with questions. We will also explain the maintenance of the hearing aid to you when we meet you for your virtual follow-up appointment, while adjusting the hearing aid. We also have instructional videos explaining the use of hearing aids,  how to troubleshoot problems, and ach order comes with user manuals that review all of these.

Warranty

• Is there a warranty on the hearing aids?

  Yes, the hearing aids come with an extended 3 -year manufacturer's warranty. This warranty is for factory repair, service, and loss and damage.  The hearing aid is replaceable via the loss and damage warranty one time during 3-years.  There is a fee of $350 to process the loss and damage claim.

  Once the hearing aid is out for factory repair and service warranty, it can be renewed for a cost of $275.

• What if the hearing aid is in need of repair, what should I do?

  If the hearing aid needs service/repair, you will complete an online repair form and ship the hearing aid to us. We will have it repaired. If it is a repair within the warranty period, the repair free of charge.

• How do I process a warranty claim if you are no longer in business?

  We are part of a group of companies that have been in business for more than 15 years, which guarantees continuity. Also, the warranty you get from us is the manufacturer's warranty. If unexpected circumstances arise and we should no longer be able to service you, you can simply contact the manufacturer.